Warranty & Returns

1. This warranty is limited to either the repair or replacement (at Neousys's sole discretion) of the defective product during its warranty period
2. If a product is found to be defective within 3 months of its shipping date from Neousys, and if the said product was properly installed and used, the product can be considered defective on arrival (DOA) and the Customer may create a DOA request online for Neousys to provide expedited replacement service.
3. After 3 months from its shipping date from Neousys, Customers must create a service request prior to sending the defective product to Neousys for repair. The Neousys website allows Customers to create a service request online.
4. Customers agree to insure their product or assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or an equivalent when they ship their product to Neousys for repairs. Customers may either seek assistance from the original dealer, or from the closest Neousys Service Office.
5. Customers shall be responsible for backing up their product configuration settings and data contained in internal storage (hard drives, flash drives, etc.) before sending their products for repair. Neousys will not be responsible for loss of data or configuration settings stored in the product.
6. Repaired or replaced products are warrantied for 3 months from the date of repair or replacement, or for the remainder of the original product's warranty period, whichever is longer.

Neteon will not accept products that are returned without a valid service request or items that are not our products. Such products will be shipped back at the Customer’s own risk and expense. No refunds or exchanges will be offered.

This warranty does not cover:

• 1. Products found to be defective after the warranty period has expired.
• 2. Products subjected to misuse or abuse, whether by accident or other causes. Such product conditions will be determined by Neousys at its sole and unfettered discretion.
• 3. Products damaged due to a natural disaster, including but not limited to lightning, flooding, earthquake, or fire.
• 4. Products modified in any way NOT described explicitly in the corresponding product's user manuals. (NOTE: The product's user manuals provide instructions for installing, configuring, and maintaining your Neousys product. Please refer to the user manuals before installing or configuring the product.)
• 5. Software products.
• 6. Expendable items, such as a fuse.
• 7. Products with an altered and/or damaged serial number.
• 8. Any HDD, SSD, CFast, DOM, CF, or SD shipped with a Neousys product and that had reached a natural limitation as defined by their original equipment manufacturer warranty policies or as detected by the inspection utilities provided by the OEM. For more information, please refer to the Component Compatibility Guide for the product.
• 9. Loss of data or software.
• 10. LCD panels that have pixel defects that do not qualify for warranty service as defined in the Warranty Policy for Display Pixel Defects.
• 11. Products that have been updated, reworked, or improperly tested by the Customer, or by a third party at the request of the Customer.
• 12. Customized and original design manufacturer (ODM) products. The warranty terms for customized and ODM products should be defined in the contract that governs the project.

For large-order projects, Customers may purchase a post-warranty repair service. However, some products may have a shorter chipset life cycle, or some parts may have a limited warranty period from the original supplier of the parts. Please contact your local sales representative if you would like to avail this service.

The provisions of this warranty are in lieu of any other warranty, whether express or implied, written or oral. Neteon's liability arising out of the manufacture, sale, or supply of a product and its use, whether based on warranty, contract, negligence, product liability, or otherwise, shall not exceed the original cost of the product. In no event shall Neteon be liable for unintended or consequential damages, including, but not limited to, loss of profits or use, and damages arising out of the manufacture, sale, or supplying of the product.